Refund & Cancellation Policy
Last updated: September 20, 2026
1. Standard order
The standard Sitein72 order is $124 at checkout: a $99 one-time website-build fee plus the first $25 monthly hosting and technical-care payment. The $25 subscription then renews automatically each month until cancelled.
2. $99 build-fee refund rules
| Situation | Refund treatment |
|---|---|
| You cancel before submitting the final onboarding and before Sitein72 begins production. | Full refund of the $99 build fee on request. |
| You submitted the final onboarding, but Sitein72 confirms production has not started. | Full refund of the $99 build fee on request. |
| Sitein72 has started the custom build from your submitted onboarding. | The $99 build fee is normally non-refundable, except where mandatory law or Sitein72's failure to provide the contracted service requires a refund. |
| A first draft has been delivered. | The $99 build fee is non-refundable under the voluntary policy. The included revision process remains available within scope. |
| Sitein72 cancels the project before delivering the agreed first draft because Sitein72 cannot provide the contracted build. | Full refund of the unearned $99 build fee. |
| You simply change your mind about the business, domain, design direction or whether you want a website after production has started. | No voluntary refund of the $99 build fee, subject to mandatory legal rights. |
3. What counts as production starting
Production starts when Sitein72 begins project-specific work based on the final submitted onboarding. This can include project setup, WordPress/Elementor build work, page structure, design implementation, copy drafting, asset preparation or other work specific to the client's website.
4. The three-business-day first-draft target
The first-draft target starts after payment and complete final onboarding. A delay does not automatically create a refund right where the delay is caused by missing information, client changes, unavailable assets, domain/DNS issues, third-party outages or another circumstance outside Sitein72's reasonable control.
If Sitein72 determines that it cannot provide the agreed build, Sitein72 may cancel the project and refund unearned amounts. Nothing here limits remedies required by mandatory law.
5. $25/month subscription cancellation
You may cancel the recurring hosting and technical-care subscription through the available billing controls or by contacting info@sitein72.com. Cancellation stops future renewals.
Unless mandatory law requires a different result, the website hosting remains active until the end of the billing period already paid, and the current monthly charge is not prorated or refunded merely because you cancel before that period ends.
6. Monthly fee before launch
The recurring plan starts when purchased. If the client delays onboarding, review, approval or domain connection, the monthly subscription continues because account administration, project infrastructure and hosting capacity remain reserved. Contact Sitein72 promptly if an unusual delay requires a different arrangement.
7. No refund for unused support or maintenance
The $25 monthly fee is for access to the recurring hosting and care service during that billing period. It is not priced per support ticket, per backup or per update. A month with no support request or no visible update does not by itself create a refund entitlement.
8. Duplicate or incorrect charges
If you believe you were charged twice or charged an amount that does not match the order, contact info@sitein72.com with the account email and payment date. Confirmed duplicate charges will be refunded.
9. Failed payments and suspension
A failed recurring payment does not cause immediate deletion. Stripe may retry the payment and send notices. If an amount remains unpaid after reasonable notice, Sitein72 may suspend hosting or related services until payment is resolved. Suspension does not erase amounts already due.
10. Business-email renewal
One business mailbox is included for the first 12 months from activation. Its continuation after the included period is optional and billed separately. If the mailbox is not renewed, no refund is due for the free included period. The client should export any messages it wants to keep before the communicated expiration date.
11. Website export after cancellation
After the paid hosting service ends, Sitein72 intends to keep an export or recovery copy for up to 30 days so the client can request a migration copy, subject to legal, security, provider and technical limitations. The client should request the export before that period expires. After the retention window, Sitein72 may permanently delete hosted project data.
12. Third-party licenses after cancellation
Any export can include the client's website files and content that are transferable, but Sitein72 agency licenses, shared premium licenses and non-transferable third-party entitlements may stop working after migration. The client may need to buy replacement licenses from the relevant vendors.
13. Account deletion is not the same as a refund request
Deleting the Sitein72 portal account does not retroactively create a refund right. Where technically supported, active Sitein72 billing is cancelled as part of account deletion, but amounts already charged remain subject to this policy and mandatory law.
14. Business use and mandatory legal rights
The standard Sitein72 service is sold for business and professional use. At checkout, customers confirm that the purchase is for a business, self-employed activity, profession or organization rather than primarily for personal, family or household use.
This Refund & Cancellation Policy describes Sitein72's standard voluntary refund rules. It does not exclude any refund, remedy or other right that cannot lawfully be excluded under mandatory law where such law applies to a particular transaction.
15. Requesting a refund
Email info@sitein72.com from the email associated with your Sitein72 account. Include the business name, payment date and a short explanation. Sitein72 may request reasonable information to verify the account and payment before issuing a refund.
16. Approved refund method and timing
Approved refunds are normally returned to the original payment method through the payment provider. Bank and card-provider processing times vary, so the refund may not appear immediately after Sitein72 issues it.
17. Charge disputes
If you believe a charge is incorrect, please contact Sitein72 first so the account and payment history can be reviewed. This request does not remove any charge-dispute or consumer rights available through your card issuer or mandatory law.
18. Related terms
This policy forms part of the Terms of Service. If a custom written agreement provides a different refund rule for a specific project, the custom written agreement controls for that project to the extent permitted by law.